Shipping Policy
At Partstronic, we work hard to get your parts to you quickly, safely, and with full transparency. Below you’ll find everything you need to know about our shipping methods, timelines, restrictions, and important policies.
📦 Free U.S. Shipping
We offer FREE standard shipping on all domestic (U.S.) orders, with no minimum purchase required. International shipping rates and delivery time frames are calculated at checkout.
Shipping methods and delivery speeds may vary based on the item, destination, and carrier availability.
⚡ Same-Day Shipping (In-Stock Items)
Orders for in-stock parts placed by 3:00 PM Eastern Time (ET), Monday–Friday, will ship the same business day, provided:
- The order is fully paid
- The shipping address is complete and valid
- The order passes payment verification
- The item is in stock and ready to ship
Orders placed after 3:00 PM ET, on weekends, or on holidays will ship the next business day.
🔋 Battery Shipping Restrictions
Due to carrier regulations and safety requirements:
- Laptop batteries and lithium-ion batteries ship via standard ground shipping only
- Expedited shipping options are not available for battery-containing orders
- Delivery times for battery shipments may be longer than non-battery items
This is required for compliance with shipping safety standards.
⏳ Backordered & Delayed Items
If an item is marked as backordered:
- Your order may ship once the item becomes available
- If your order contains both in-stock and backordered items, we may ship items separately
- We’ll notify you if there are any significant delays or changes to availability
If a backorder delay exceeds a reasonable timeframe, you’ll be given the option to wait, substitute, or cancel the affected item.
🧾 Payment Verification & Fraud Prevention
To protect our customers and our business, some orders may require additional verification before shipping. This may include:
- Address verification
- Billing information confirmation
- Fraud screening
Orders flagged for potential fraud may be temporarily held or canceled if verification cannot be completed. This may delay shipping timelines.
🏠 Incorrect or Incomplete Shipping Addresses
Please ensure your shipping address is accurate at checkout. Partstronic is not responsible for delivery issues caused by:
- Incorrect or incomplete addresses
- Undeliverable addresses
- Packages returned by the carrier due to address errors
If a package is returned to us due to an incorrect address, reshipping fees may apply.
✏️ Address Changes After Ordering
If you need to change your shipping address:
- Contact us as soon as possible after placing your order
- Address changes can only be made before the order ships
- Once an order has shipped, we cannot change the delivery address
We are not responsible for delivery issues caused by address changes requested after shipment.
📍 Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with tracking details. Tracking updates may take up to 24 hours to appear in the carrier’s system.
📬 Delivery Issues & Lost Packages
If your tracking shows your package as delivered but you haven’t received it:
- Check with neighbors or your building’s mailroom
- Verify the shipping address on your order
- Contact the carrier directly
If you still need assistance, reach out to our support team and we’ll help investigate.
🌍 Shipping Availability
Currently, we ship to U.S. (50 States), Canada, France, Spain, New Zealand, Australia, Germany & Netherlands. Shipping to PO Boxes, military addresses (APO/FPO), or certain remote areas may have limited service depending on carrier policies.
📅 Holidays & Carrier Delays
Shipping times may be impacted during:
- Major holidays
- Severe weather
- Carrier disruptions or peak seasons
These delays are outside of our control, but we’ll always do our best to keep you informed.
📞 Need Help?
If you have questions about your shipment or need assistance with your order, our support team is here to help.
Contact us anytime through our support page.